Adhering to high standards of business ethics, Tuya has zero tolerance of and fights resolutely against any immoral or illegal behavior in our business relationships with customers, partners, shareholders, and other parties.
We have policies and a range of preventive control measures in place that require employees to always act with integrity and follow all applicable laws and the Tuya Integrity Regulations at work, especially when conducting business.
We encourage all concerned parties to report any fraud, immoral, or illegal behavior that has occurred or is likely to occur through our integrity-specific report channel.
If you encounter problems when conducting Tuya-related business, including but not limited to accepting or soliciting bribes, accepting kickbacks, sham transactions, embezzlement, or using company resources or positions for private interests, or if you are treated unequally or unfairly in your cooperation with Tuya, you may contact us through email at email@example.com. (This email address is used for integrity-related consultation and reporting only. To consult about or get help with other Tuya services, please call our customer service hotline at 400-881-8611.)
We recommend that you provide your real name, contact information, relevant text, and photos so that we can contact you in a timely manner when necessary.
We will do whatever we can to the extent permitted by law to keep any personal information and all report content confidential, and prohibit any retaliation or punishment against any person who, in good faith, provides information about or assists in the investigation of suspicious immoral or illegal behavior. If an investigation is opened because of your reporting, we will use the contact information you have provided to offer you feedback when the investigation concludes.